Author Topic: Unplanned down time  (Read 11888 times)

Offline Brass_Machine

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Unplanned down time
« on: October 04, 2011, 01:55:19 PM »
So the hosting service had an issue last night. They had forgotten to turn the server back on until this morning and there were still issues with it.

Researching a new hosting service and hope to move again in October. Frankly I am tired of all the down time.

Eric
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Rob.Wilson

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Re: Unplanned down time
« Reply #1 on: October 04, 2011, 01:58:03 PM »
Hi Eric

Wondered what happened today  :( ,,,Dave BC thought you must of had the welder plugged in  :zap:  :lol:


Rob



Offline DaveH

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Re: Unplanned down time
« Reply #2 on: October 04, 2011, 02:02:09 PM »
Well I just hope you don't think it was all my fault :lol: :lol: :lol:

 :beer:
DaveH
(Ex Leicester, Thurmaston, Ashby De La Zouch.)

Offline Brass_Machine

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Re: Unplanned down time
« Reply #3 on: October 04, 2011, 02:35:55 PM »
I am so angry I am vibrating. We left the old host for this one, because it was supposed to be better. Now I pay twice as much for half the service!  :bang:

Eric
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Offline saw

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Re: Unplanned down time
« Reply #4 on: October 04, 2011, 02:49:22 PM »
.. then you have to ask for refund  :lol: :lol: :lol: 
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Offline andyf

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Re: Unplanned down time
« Reply #5 on: October 04, 2011, 03:12:27 PM »
Eric,

Thanks for all your efforts; I've had withdrawal symptoms all day!

If a new host involves $$, shout up and I for one will check down the sides of the sofa for lost coins.

Andy

Sale, Cheshire
I've cut the end off it twice, but it's still too short

Offline Stilldrillin

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Re: Unplanned down time
« Reply #6 on: October 04, 2011, 03:42:05 PM »
Eric.

It's been a funny old (long) day.......  :bang:

Like Andy says. Just shout.  :thumbup:

David D

David.

Still drilling holes... Sometimes, in the right place!

Still modifying bits of metal... Occasionally, making an improvement!

Offline Brass_Machine

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Re: Unplanned down time
« Reply #7 on: October 04, 2011, 03:52:34 PM »
Donations are never turned down...

I have some feelers out for new host providers. I would like to get more storage so I can add some features to the site. Maybe a chat function? image gallery?
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Offline raynerd

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Re: Unplanned down time
« Reply #8 on: October 04, 2011, 03:53:25 PM »
A chat function would be super!
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Offline DaveH

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Re: Unplanned down time
« Reply #9 on: October 04, 2011, 04:01:34 PM »
Is this chat in talk or chat in write,

 :beer:
DaveH
(Ex Leicester, Thurmaston, Ashby De La Zouch.)

Offline Brass_Machine

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Re: Unplanned down time
« Reply #10 on: October 04, 2011, 04:24:07 PM »
Is this chat in talk or chat in write,

 :beer:
DaveH

Chat as in chat room (write)
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Offline Swarfing

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Re: Unplanned down time
« Reply #11 on: October 04, 2011, 05:00:06 PM »
Eric give Ariotek a look up, i use them and they cover service themselves. even if there has been a problem they will even call you to sort. Been very pleased and have never looked back on changing to them.
Once in hole stop digging.

Offline Pete49

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Re: Unplanned down time
« Reply #12 on: October 04, 2011, 08:59:18 PM »
I don't know if I can suggest this as its a similar site but HMEM seems to have little downtime. Maybe their server would take on another but then I dont know if the costs are reasonable. Still no matter the outcomes I'm sure you will find a suitable site for us. :headbang :clap:
oops..........oh no.........blast now I need to redo it

Offline sparky961

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Re: Unplanned down time
« Reply #13 on: October 04, 2011, 10:05:16 PM »
I've had few or no issues with Hostgator, though my use is pretty low traffic.

-Sparky

Offline DaveH

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Re: Unplanned down time
« Reply #14 on: October 05, 2011, 09:29:02 AM »
Eric,

Inspite of all my cr@p and the server. This is still a great forum

 :beer:
DaveH
(Ex Leicester, Thurmaston, Ashby De La Zouch.)

Rob.Wilson

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Re: Unplanned down time
« Reply #15 on: October 05, 2011, 01:33:21 PM »
Chat room could be fun ,,,,,,,,,,,,,, mmmmmm would i have to talk to Chris  :lol: :lol: :lol: :lol:   second thought i may get more grief from Mr JS   :doh:



Rob  :D

Offline Stilldrillin

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Re: Unplanned down time
« Reply #16 on: October 09, 2011, 05:34:03 AM »
By, 'ek......  ::)

We're s l o w/ impossible this morning.......  :bang:  :bang:

David D
« Last Edit: October 09, 2011, 06:22:46 AM by Stilldrillin »
David.

Still drilling holes... Sometimes, in the right place!

Still modifying bits of metal... Occasionally, making an improvement!

Offline AdeV

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Re: Unplanned down time
« Reply #17 on: October 10, 2011, 09:37:00 AM »
By, 'ek......  ::)

We're s l o w/ impossible this morning.......  :bang:  :bang:

David D

I noticed a smurf error ("SMURF can't connect to database" or something similar) this AM (or maybe it was last night, I forget now), all OK again now though.

And, FWIW, I never seem to have the posting problems that others get.... not sure why.

Cheers!
Ade.
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Offline AndyB

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Re: Unplanned down time
« Reply #18 on: October 10, 2011, 02:23:36 PM »
Hi Eric,

I have had problems too; as noted by Pete, HMEM don't seem to have problems; might be worth investigating.

Just to say, this is my home and the others I look at occassionally.
Whatever you decide to do is fine by me...just shout if you need sheckels.

My tuppence worth (that's real money that is :lol:) I think a folder for files and pictures would be handy. We all have stuff that we can make available (even me) and it would be handy to have somewhere to find it easily without trawling through loads of posts.
The Drummond forum (http://finance.groups.yahoo.com/group/drummondlathe/) has such a thing and it is really helpful  :clap: (of course we are interested in a limited range of information  :lol:)

Whatever you need to do, just go ahead, we are all behind you! :nrocks: :nrocks: :nrocks: :nrocks: :nrocks:

Andy

PS I have sent a small bung
Waveney Valley, Suffolk/Norfolk Border

Offline Kjelle

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Re: Unplanned down time
« Reply #19 on: October 14, 2011, 02:37:57 PM »
Hi Eric..

Have had the same problem as AdeV the last 2 mornings (Local time), and sometimes when accessing from work (sllloooooww connection there)...


Kjelle  :hammer:

Offline Brass_Machine

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Re: Unplanned down time
« Reply #20 on: October 14, 2011, 03:25:46 PM »
Hi Eric..

Have had the same problem as AdeV the last 2 mornings (Local time), and sometimes when accessing from work (sllloooooww connection there)...


Kjelle  :hammer:

Seems like a lot over guys overseas have slow connection times.

We are changing hosts again soon. Next week or two.
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Offline Stilldrillin

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Re: Unplanned down time
« Reply #21 on: October 14, 2011, 03:42:30 PM »
Nothing, from 06.30, to mid morning the past two days......  :bang:

Also, hanging several seconds while posting.  ::)

You're right Eric. This host is worse than the last one.......

Looking forward to happier times!  :thumbup:

David D
David.

Still drilling holes... Sometimes, in the right place!

Still modifying bits of metal... Occasionally, making an improvement!

Offline Brass_Machine

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Re: Unplanned down time
« Reply #22 on: October 14, 2011, 03:57:13 PM »
...
Looking forward to happier times!  :thumbup:

...

Me too. We will be there again!
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Offline andyf

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Re: Unplanned down time
« Reply #23 on: October 17, 2011, 10:20:12 AM »
I've been unable to connect at all for the last 20 hours or so; it's only just come back from the cybervoid. Seems to me that the current server likes to take Sunday and part of Monday off -most of these downtimes seem to occur late in the weekend.

Andy
Sale, Cheshire
I've cut the end off it twice, but it's still too short

Offline Bernd

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Re: Unplanned down time
« Reply #24 on: October 17, 2011, 10:27:17 AM »
Same here in the US Andy.

Poor Eric is probably pulling his last hairs out of his head over this. Time to vote with the pocket book as they say.

Bernd
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Offline Brass_Machine

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Re: Unplanned down time
« Reply #25 on: October 17, 2011, 10:49:17 AM »
I've been unable to connect at all for the last 20 hours or so; it's only just come back from the cybervoid. Seems to me that the current server likes to take Sunday and part of Monday off -most of these downtimes seem to occur late in the weekend.

Andy

Ha! Seems like they do.

I will post the ticket a little later... I am pissed. In the process of obtaining a new server now!

Eric
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Offline Brass_Machine

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Re: Unplanned down time
« Reply #26 on: October 17, 2011, 10:53:08 AM »
It does crack me up. The support tries to talk to me like I am an idiot... Little do they know, this is what I do for a job. I am a virtual infrastructure architect. To hear them back peddling over stuff that they tell me when I call them out on it!
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Offline Brass_Machine

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Re: Unplanned down time
« Reply #27 on: October 17, 2011, 11:00:23 AM »
So this is what happens... the server starts to act funny and not respond. I go in and try restarting some services. If that doesn't work, a reboot is in order. Reboots on virtual servers should be quick. For some reason (I know what the reason is) they take forever here. I couldn't get the server to respond or reboot. So I opened a ticket with support. The server rebooted (took an hour) but the site still wouldn't come up. I call again. This is what I get for a response:

Quote
Dear Eric,

Greetings!

We have an issue with NetAPP storage cluster of our Hyper-V VPS node. We have contract with NetApp and now the NetApp techs are working delinquently on it with our performance techs. We hope that they can fix the issue very soon. We have also opened a severity 1 case with Microsoft. And we are trying to communicate with our higher level administrator regarding this, will update you once we get the necessary details/information from them. We are sorry for all the inconveniences caused to you.

So we don't recommend a reboot at this time. We are committed to provide you excellent services. This incident had been unfortunate for both of us, and we will take every corrective action to ensure that our customers are never affected badly, and are given the "Best care" and service."

We appreciate your understanding on this, and would request your co-operation until the issue is resolved.

Thank you.


Anyone notice the spelling mistake? Well not really spelling but the misuse of a word??
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Offline andyf

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Re: Unplanned down time
« Reply #28 on: October 17, 2011, 11:14:38 AM »
 :lol: I guess it was meant to be diligently but delinquently seems much more appropriate to the circumstances!

You must be running short of hair to tear out, Eric. Thanks for your perseverance.

Andy
Sale, Cheshire
I've cut the end off it twice, but it's still too short

Offline Brass_Machine

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Re: Unplanned down time
« Reply #29 on: October 17, 2011, 11:16:13 AM »
:lol: I guess it was meant to be diligently but delinquently seems much more appropriate to the circumstances!

You must be running short of hair to tear out, Eric. Thanks for your perseverance.

Andy

Yup. No haircut this month!

On the phone with the new hosting service right now.
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Offline Brass_Machine

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Re: Unplanned down time
« Reply #30 on: October 17, 2011, 01:29:16 PM »
Well... I got a new server. We are moving from Windows to Linux  :borg: . So sometime this week, we will make the move. I need to do some playing and testing first. I will keep everyone up to date.

Eric
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Offline AdeV

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Re: Unplanned down time
« Reply #31 on: October 17, 2011, 03:14:30 PM »
Good luck with the move Eric! I'm sure you'll find that smf + mysql + linux = super-stable.        :zap:
Cheers!
Ade.
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Offline Brass_Machine

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Re: Unplanned down time
« Reply #32 on: October 17, 2011, 09:15:40 PM »
Good luck with the move Eric! I'm sure you'll find that smf + mysql + linux = super-stable.        :zap:

I hope so.

Science is fun.

We're all mad here. I'm mad. You're mad.