I stopped using Chronos a while back Peter.
The first reason was what you have encountered, the second is that they will take your money using paypal, then tell you the item isn't in stock, while you can still order it on the website. I also had bits that were not the same as advertised, they said 82 degree c/sinks, and they sent 90 deg. They never did have the 82 ones in stock, but the last time I looked, they were still advertising them.
If they went to pick their nose, I wonder where their finger would end up.
Bogs